Privacy Policy
Effective Date: January 1, 2025 | Last Updated: July 26, 2025
1. Introduction
CoinTrader AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading automation platform.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and email address
- Payment information (processed securely through third-party providers)
- Account credentials for our platform
- Communication preferences
Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Usage data and analytics
- Cookies and similar tracking technologies
Trading Information
To provide our services, we may process:
- API keys (stored encrypted, no withdrawal permissions)
- Trading history and performance data
- Portfolio information
- Strategy preferences and settings
3. How We Use Your Information
We use your information to:
- Provide and maintain our Service
- Process transactions and send transaction notifications
- Respond to customer service requests
- Send administrative information and updates
- Improve our Service and develop new features
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL encryption for all data transmissions
- Encrypted storage of sensitive information
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
- Two-factor authentication options
5. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With trusted service providers who assist in operating our Service
- In connection with a merger, acquisition, or sale of assets
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookies through your browser settings. However, disabling cookies may limit certain features of our Service.
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you request account deletion, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it immediately.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@cointraderai.com
Support: support@cointraderai.com
Data Protection Officer: dpo@cointraderai.com
Address: 123 Trading Street, Suite 100
New York, NY 10001
United States
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.