30-Day Money-Back Guarantee
We're so confident in CoinTrader AI that we offer a complete 30-day money-back guarantee. Try our platform risk-free with full refund protection.
Our Guarantee Promise
100% Money-Back Guarantee: If you're not completely satisfied with CoinTrader AI within the first 30 days of your purchase, we'll refund your entire payment - no questions asked.
- Full refund within 30 days of purchase
- No questions asked policy
- Refund processed within 3-5 business days
- No setup fees or hidden charges
How Our Guarantee Works
Purchase & Try
Purchase any CoinTrader AI plan and start using the platform immediately. Test all features for up to 30 days.
Request Refund
If not satisfied, simply contact our support team within 30 days. No complicated forms or lengthy explanations required.
Get Refunded
We'll process your full refund within 3-5 business days back to your original payment method. Simple and hassle-free.
Why We Offer This Guarantee
At CoinTrader AI, we believe in our product and want you to feel completely confident in your investment. Our guarantee reflects our commitment to:
Customer Satisfaction
Your success and satisfaction are our top priorities
Product Quality
We're confident our platform will exceed your expectations
Transparency
No hidden terms or complicated refund processes
Trust Building
Eliminating financial risk from your decision to try our platform
Guarantee Terms & Conditions
Eligibility
- Refund must be requested within 30 days of original purchase date
- Valid for all CoinTrader AI subscription plans
- One refund per customer/email address
- Account must not be suspended for violation of terms of service
Process
- Contact support@cointraderai.com with your refund request
- Include your order number and registered email address
- Refunds processed within 3-5 business days
- Money returned to original payment method
Exclusions
- Trading losses are not covered by this guarantee
- Guarantee covers software access only, not trading performance
- Accounts suspended for fraudulent activity are not eligible
- Third-party fees (payment processor fees) may not be refundable
Need to Request a Refund?
We make the refund process as simple as possible. Contact our support team:
Email: support@cointraderai.com
Subject: Refund Request - [Your Order Number]
Response Time: Within 2 hours during business hours
Processing Time: 3-5 business days after approval
Frequently Asked Questions
Q: Do I need to provide a reason for the refund?
A: No, our guarantee is "no questions asked." Simply request the refund within 30 days.
Q: Will I be charged any fees for the refund?
A: No, we don't charge any refund processing fees. However, original payment processor fees may not be refundable.
Q: Can I get a refund if I lose money trading?
A: Our guarantee covers the software purchase only. Trading involves risk, and we cannot guarantee trading profits or cover trading losses.
Q: How long does the refund take to appear in my account?
A: After approval, refunds typically take 3-5 business days to appear, depending on your payment provider.